I started the program about 11 months ago and am just about to graduate. Along with my close “monitoring” of my account everyone that I’ve encountered has been very pleasant and transparent with what’s going on with my account. I would like to thank Jennifer for being so helpful and diligent with the handling of my situation I endured recently. Jennifer followed through with her assurance that she would find out more information I was seeking and get back to me when she had the information. Marcus is also a very pleasant and professional customer service representative. He has had to handle many a calls from me but he was always so professional, pleasant and never seemed annoyed with me and the 100+ questions I had. He was very understanding. I appreciate and would like to thank everyone at Encompass Recovery Group especially Jennifer, Marcus, Gina, Maricel and Sylvia who is no longer with the company.